Montana's Flow
Montana's Flow
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Legal · Refunds

Refund Policy

A balanced digital-product refund policy covering duplicate charges, delivery failures, technical issues and non-refundable situations.

Effective: August 21, 2026
Balanced refund policy: We protect customers when a genuine seller-side problem prevents delivery, while digital purchases remain generally final once access is delivered or used.

1. General rule

Montana's Flow sells digital access. Because digital products can be delivered immediately, purchases are generally final after access has been delivered, activated, redeemed, or used. This rule does not remove any refund or remedy that must be provided under applicable law.

2. When a refund may be approved

A refund may be considered when:

  • You were charged twice for the same intended purchase.
  • Payment was confirmed but the purchased access was not delivered or added to the correct Montana account because of a seller-side technical error, and support cannot resolve it within a reasonable time.
  • The delivered product is materially different from the description shown at the time of purchase, or a seller-side defect makes the purchased access unusable and we cannot reasonably provide a fix, replacement, extension, or other suitable remedy.
  • A refund is required by applicable consumer law.

3. Situations normally not eligible

Unless applicable law requires otherwise, refunds are normally not provided for:

  • Change of mind after purchase.
  • Accidentally choosing the wrong license duration after access has already been delivered or used.
  • Failure to review clearly published system requirements or product information before purchase.
  • User-side configuration, unsupported software/hardware environment, network problems, or failure to follow provided setup instructions.
  • Account sharing, misuse, fraud, redistribution, or a suspension caused by violation of the Terms.
  • Temporary interruptions, maintenance, or third-party platform changes that are outside our reasonable control. In appropriate cases, support may offer an extension, replacement, or other remedy instead of a refund.

4. Request window

To help us investigate promptly, please contact Support within 7 days of purchase when possible. This 7-day request window does not shorten any longer mandatory period or statutory right that applies in your country.

5. What to include

Please provide the Montana account email or identifier connected to the order, the Montana order reference or Stripe/Plisio payment reference, the purchased plan, and a clear description of the problem. We may ask for reasonable screenshots or technical details needed to verify the issue.

6. Troubleshooting before refund

For technical cases, we may first offer troubleshooting, a corrected delivery, replacement access, or a reasonable license extension. If a genuine seller-side issue cannot be resolved through those options, a refund may be approved.

7. Approved refunds

Approved refunds are normally returned through the original payment route where technically available. Payment processors, banks, or conversion providers may control the final processing time and any currency conversion effects.

8. Chargebacks and abuse

If you believe a charge is unauthorized or there is a genuine billing problem, contact Support first where practical. Fraudulent or abusive chargebacks may result in temporary account restriction while the payment is investigated. This does not limit legitimate payment disputes or statutory rights.

9. Consumer rights

Nothing in this policy is intended to waive rights that cannot legally be waived. Rules for digital content and withdrawal rights can vary by country and may depend on when digital performance begins and what consent was collected during checkout.

10. Contact

Submit refund requests through the Support link on Montana's Flow or the official Discord support channel and include your order number.